1. Introduction

Welcome to Remora ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our supply chain management platform and related services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number, mailing address)
• Company information (company name, title, business address)
• Account credentials (username, password, security questions)
• Payment and billing information
• Communications with us (emails, support tickets, feedback)

2.2 Business Information

In the course of providing our supply chain management services, we may collect:

• Purchase order data and documentation
• Product information and specifications
• Vendor and supplier information
• HTS codes and tariff classifications
• Shipping and logistics data
• Commercial invoices and related documents

2.3 Technical Information

We automatically collect certain technical information, including:

• IP addresses and device identifiers
• Browser type and version
• Operating system information
• Usage data and analytics
• Log files and error reports

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and maintaining our supply chain management services
• Processing transactions and managing accounts
• Facilitating communication between importers and vendors
• Analyzing and optimizing tariff costs and HTS classifications
• Ensuring compliance with trade regulations
• Improving our platform and developing new features
• Providing customer support and responding to inquiries
• Sending important updates and notifications
• Detecting and preventing fraud or unauthorized access

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With your consent: When you explicitly authorize us to share information
• Service providers: With trusted third-party service providers who assist in operating our platform
• Business partners: With vendors or importers as necessary to facilitate transactions and communications
• Legal compliance: When required by law, court order, or government request
• Business transfers: In connection with mergers, acquisitions, or asset sales
• Safety and security: To protect the rights, property, or safety of Remora, our users, or others

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and monitoring
• Access controls and authentication protocols
• Employee training on data protection practices
• Secure data centers and infrastructure

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Business transaction data may be retained for longer periods as required by trade regulations and compliance requirements.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing under certain circumstances
• Objection: Object to certain types of data processing

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us remember your preferences, analyze usage patterns, and improve our services. You can control cookie settings through your browser preferences.

9. Terms of Service

This Privacy Policy should be read in conjunction with our Terms of Service, which govern your use of our platform and services.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: