1. Acceptance of Terms

By accessing or using Remora's supply chain management platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, then you may not access the Service. These Terms apply to all visitors, users, and others who access or use the Service.

2. Description of Service

Remora provides a comprehensive supply chain management platform that enables:

• Communication and collaboration between importers and vendors
• Purchase order management and tracking
• HTS code classification and tariff optimization
• Document management and compliance tools
• Data analytics and reporting for supply chain operations
• Integration with various third-party logistics and customs systems

3. User Accounts

3.1 Account Registration

To access certain features of the Service, you must register for an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

3.2 Account Security

You are responsible for safeguarding your account credentials and for all activities that occur under your account. You agree to:

• Use a strong password and keep it confidential
• Notify us immediately of any unauthorized use of your account
• Log out from your account at the end of each session
• Not share your account credentials with third parties

3.3 Account Types

We offer different account types (Importer, Vendor, System Administrator) with varying levels of access and functionality. Your access rights are determined by your account type and subscription level.

4. Acceptable Use Policy

You agree not to use the Service to:

• Violate any applicable laws, regulations, or trade compliance requirements
• Infringe upon the intellectual property rights of others
• Upload or transmit malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to our systems or other users' accounts
• Engage in any activity that disrupts or interferes with the Service
• Use the Service for any fraudulent or deceptive practices
• Scrape, crawl, or extract data from the Service without authorization
• Create false identities or impersonate others
• Share confidential information of other users without authorization

5. User Content and Data

5.1 Your Content

You retain ownership of all content and data you upload to the Service ("User Content"). By uploading User Content, you grant us a non-exclusive, worldwide, royalty-free license to use, store, and process such content solely for the purpose of providing the Service.

5.2 Content Responsibility

You are solely responsible for your User Content and warrant that:

• You have the right to upload and share the content
• The content is accurate and not misleading
• The content complies with all applicable trade and customs regulations
• The content does not violate any third-party rights

5.3 Data Accuracy

Given the regulatory nature of supply chain operations, you acknowledge that providing accurate data is critical for compliance purposes. You are responsible for ensuring all information you provide is current and accurate.

6. Payment Terms

6.1 Subscription Fees

Access to certain features requires a paid subscription. Subscription fees are billed in advance on a monthly or annual basis and are non-refundable except as expressly stated in these Terms.

6.2 Payment Processing

Payments are processed by third-party payment processors. You agree to provide current, complete, and accurate purchase and account information for all purchases.

6.3 Price Changes

We reserve the right to change our pricing with 30 days' notice. Price changes will not affect your current billing cycle but will apply to subsequent billing periods.

7. Intellectual Property Rights

The Service and its original content, features, and functionality are and will remain the exclusive property of Remora and its licensors. The Service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used without our prior written consent.

You acknowledge that the algorithms, methodologies, and processes used for HTS classification, tariff optimization, and compliance checking are proprietary to Remora.

8. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices regarding the collection and use of your information.

9. Service Availability and Modifications

We strive to maintain high service availability but do not guarantee uninterrupted access. We may:

• Perform scheduled maintenance with advance notice
• Make emergency updates or repairs as needed
• Modify, suspend, or discontinue features with reasonable notice
• Update our systems to improve security and compliance

10. Compliance and Regulatory Matters

While our Service provides tools to assist with trade compliance, you remain solely responsible for:

• Ensuring compliance with all applicable import/export regulations
• Verifying the accuracy of HTS classifications and tariff calculations
• Maintaining proper documentation for customs and regulatory purposes
• Consulting with qualified customs brokers or trade attorneys as needed

Our tools are designed to assist but not replace professional customs and trade advice.

11. Termination

11.1 Termination by You

You may terminate your account at any time by contacting us or using the account deletion feature in your settings.

11.2 Termination by Us

We may terminate or suspend your account immediately if you:

• Violate these Terms of Service
• Engage in fraudulent or illegal activities
• Fail to pay applicable fees
• Misuse the Service in a way that harms our operations or other users

11.3 Effect of Termination

Upon termination, your right to use the Service will cease immediately. We will provide a reasonable opportunity to export your data, subject to applicable data retention requirements.

12. Disclaimers and Limitation of Liability

12.1 Service Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

12.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REMORA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION.

12.3 Trade Compliance Disclaimer

While we provide tools to assist with trade compliance, we make no guarantees about the accuracy of HTS classifications, tariff calculations, or regulatory compliance. Users remain solely responsible for ensuring compliance with all applicable laws and regulations.

13. Indemnification

You agree to indemnify and hold harmless Remora, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction], without regard to its conflict of law provisions. Any disputes arising from these Terms or the Service shall be resolved through binding arbitration, except for claims that may be brought in small claims court.

You agree to waive any right to a jury trial and to participate in class action lawsuits.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through the Service. Your continued use of the Service after such notice constitutes acceptance of the modified Terms.

16. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent.

17. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on the Service, constitute the entire agreement between you and Remora regarding the use of the Service.

18. Contact Information

If you have any questions about these Terms of Service, please contact us: